Frequently Asked Questions

Fully Managed IT Services – The Digital Footprint monitors, manages, supports, and secures all IT systems and users for a fixed and predictable monthly fee.

Co-Managed IT Services – We support internal IT as an extension of your team. This role includes patching, repetitive tasks, one-off services, and special projects. We handle the backend while in-house IT manages everything else.

Web Development and Maintance

Search Engine Optimization

Social Media Marketing

Digital Marketing

By leading with IT strategy and compliance guidance, The Digital Footprint  fills two major gaps in the IT provider industry. This expertise helps clients:

• Save time, money, and increase profitability.
• Reduce employee frustration and improve team morale.
• Solidify defenses against data breaches, ransomware attacks, and legal exposure.
• Lower cybersecurity and compliance risk

Core Services are the fixed, foundational digital resources included in every managed service engagement with The Digital Footprint. These services form the baseline support required to deliver consistent performance, visibility, and reliability across your digital presence.

Our Core Services include:

• Client Management & Reporting
  Centralised tools for project management, communication, documentation, and performance reporting to ensure transparency and consistency.
• Third-Party Platform & Vendor Coordination
  Direct liaison with approved vendors and platforms to support issue resolution, access requests, and service continuity.
• Digital Platform Setup & Oversight
  Support for configuration, licensing, access management, and secure setup of essential digital tools and systems.
• Website & Digital Infrastructure Management
  Ongoing monitoring, administration, performance checks, and incident support for supported websites and digital assets.
• Performance Monitoring & Scalable Support
  Regular performance tracking with the ability to scale services for multi-location or expanded requirements as needed.

The Digital Footprint selectively partners with growing organizations that like applying strategy and budgets to a proven IT process based on standards and best practices – to improve performance and lower risk.

The Digital Footprint creates and maintains powerful, quiet, and secure IT systems by actively engaging and advising our clients in regularly scheduled Strategic Business Reviews with a vCIO.

Most The Digital Footprint locations limit new client onboardings to two per month. This approach allows us to institute comprehensive, data-driven quality controls – on the front end – which create increasing operating leverage for our clients throughout the lifetime of the relationship.

Тhe Digital Footprint is responsive by design. We partner with organizations that appreciate the value of following a standards-based approach to inform the architecture and lifecycle management of their IT systems.

This alignment allows clients to enjoy business optimizing technology that doesn’t require constant, reactive, emergency intervention – so they have more time to focus on growing their business.

We give users direct access to support, which eliminates bottlenecks and allows us to collect data and insights to identify training gaps and recommend system improvements.

Our Service Level Agreement prioritizes client matters and response times by P1, P2, P3, and P4. A significant server or cloud application outage is a P1.

Assisting with a password reset is a P4. Good news: we can set you up with a self-serve password solution, so you don’t have to open a ticket.

The outcome is similar to the concept of compound interest. When you invest in the process over time, both quality of service and responsiveness accrue. Failure to invest (or starting late) makes it impossible to catch up.

Operationally mature organizations in the following verticals:

• Professional
• ServicesCPA
• Legal
• Finance
• Insurance
• Real Estate
• Consulting
• Manufacturing
• Healthcare
• Nonprofit